- moral purpose
- clear plan
- responsive to client needs
- built on relationships
- clear focus on product delivery
So ultimately "there does need to be a personal dimension and the library remains the most well-positioned vehicle for this." page 10
What this means for the high school setting is that the TL needs to firmly establish relationships with all students, and not just the frequent fliers who come into the library on a daily basis. The playground refugees are grateful for a place to be themselves, but the TL needs to be actively seeking to have all teachers and students accessing the library both during school hours and at the point of need - at home (more than likely at ten o'clock the night before the assignment's due). The five cornerstones that Winzenried points out are the conditions in which the ecology of the information age can thrive so that librarians get to manage the information delivered to their clients and knowledge creation continues unabated. The best win:win possible.